Rockwell Financial Management: Privacy and Security
Here at Rockwell Financial Management we care about your privacy and we respect your privacy rights.
1.1 Our website www.Rockwellfinancial.ie, including all the webpages containing that address, (the “Rockwell Financial Management website”) is operated by Rockwell Financial Management – Unit A4 Nutgrove Office Park Rathfarnham D14 H1X4.
1.2 Rockwell Financial Management is regulated by the Central Bank of Ireland and is entered on its register under number 519214.
1.3 Our agreement with you (together with our terms and conditions of a Rockwell Financial Management product and any other documents referred to in these documents) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, including the data collected in relation to contracts of insurance with insurers for which we act as investment and insurance brokers, which we allow the Rockwell Financial Management website users to request, contract for, manage, claim in respect of and otherwise deal with via the Rockwell Financial Management website from time to time at our sole discretion (each a “Rockwell Financial Management Product”).
1.4 Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
How we collect information on the Rockwell Financial Management website
2.1 When contracting for a Rockwell Financial Management product you will be asked to provide information to us. We will inform you at the time of collecting information from you whether you must provide the information to enter into a contract for a Rockwell Financial Management product or whether the provision of information requested by us is optional.
2.2 We may collect and process the following data about you.
2.2.1 If you contact us, we may keep a record of that correspondence.
2.2.2 Information that you submit when you apply for a Rockwell Financial Management product, which may include but is not limited to your name, email address, payment details, renewal date(s) and date of birth.
2.2.3 Where you are applying or using our website to deal with a Rockwell Financial Management product in connection with a union membership, details of your union membership and your profession.
2.2.4 Where you are applying or using our website to deal with a Rockwell Financial Management product in connection with life assurance or health insurance, details concerning your health, sexual preferences, age and whether you are a member of a Trade Union. Other sensitive data may be collected in the event of a claim, details of which will be provided at that time.
2.2.5 Other information that you submit when you use the Rockwell Financial Management website.
2.2.6 Details of transactions you carry out through Rockwell Financial Management; and
2.2.7 Details of your visits to Rockwell Financial Management including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Uses made of the information
3.1 We use information held about you in the following ways:
3.1.1 To ensure that content from Rockwell Financial Management is presented in the most effective manner for you and for your computer.
3.1.2 To provide you with information, products or services that you request from us.
3.1.3 To quote or process your purchase of a Rockwell Financial Management product on behalf of an insurer.
3.1.4 To process your request for a quote, or your offer to enter into a contract for a Rockwell Financial Management product, on your behalf, and to submit your data to an insurer or insurers on your behalf for this purpose.
3.1.5 To process your claim for a payment in connection with a Rockwell Financial Management product on behalf of an insurer and also on your behalf.
3.1.6 To provide you with information regarding our other products or services which we feel may interest you. We may use your email address for this purpose and to send you updates or news regarding Rockwell Financial Management and our services. You may choose not to receive emails of this type by opting out using the tick box provided in our data protection declaration.
3.1.7 To provide you with information regarding products or services of third parties which we feel may interest you and where you have consented to be contacted for such purposes.
3.1.8 To carry out our obligations arising from any contracts entered into between you and us, including any related to a Rockwell Financial Management product.
3.1.9 To deliver and maintain a high quality service.
3.1.10 To allow you to access the Rockwell Financial Management website and to participate in interactive features of our service, when you choose to do so; and
3.1.11 To notify you about changes to our services, to a Rockwell Financial Management product or to the Rockwell Financial Management website.
3.1.12 Please note that telephone calls will be recorded for quality control and training purposes.
Disclosure of your information to other people
4.2 If you provide personal information to us, you understand and agree that we may disclose your personal information to the following third parties:
4.2.1 Any insurer that is a party to a Rockwell Financial Management product that you have applied for or contracted for.
4.2.2 if you have indicated when applying for a Rockwell Financial Management product or at any time during your time as a user of the Rockwell Financial Management website, that you are happy to receive information or promotions from selected third parties about goods and services which may be of interest to you, you consent to third parties that we choose sending you such offers or information. You may opt out of receiving such offers or change your preferences at any time.
4.2.3 Any member of our group of companies, which means our subsidiaries, our ultimate holding company and its subsidiaries.
4.2.4 Any co-insurers of the insurers for which we act as brokers.
4.2.5 Our advisors.
4.2.6 Where you are applying or using our website to deal with a Rockwell Financial Management product in connection with a Union membership, to your Union.
4.2.7 To a credit referencing agency and/or to other insurers through various databases to help us check information provided and also to prevent fraudulent claims.
4.2.8 To the prospective seller or buyer of any business or assets related to the Rockwell Financial Management website, a Rockwell Financial Management product or all or part of [Rockwell Financial Management ];and
4.2.9 To a third party if we are under a duty to disclose or share your personal data with that third party in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements, or to protect the rights, property, or safety of our group of companies, Rockwell Financial Management , insurers related to a Rockwell Financial Management product or others. This includes exchanging information with third parties such as Government agencies for the purposes of fraud protection and credit risk reduction.
4.3 We will notify you when information about you may be provided to third parties in ways other than explained above, and you will have the option to prevent such information sharing at the time that we notify you.
4.4 We do not disclose personal information about you to third parties (including advertisers or marketing companies) unless you have consented to that disclosure, but we may provide them with aggregate anonymised information about users of the Rockwell Financial Management website or customers of Rockwell Financial Management products. For example, we may inform an insurer advertising on the Rockwell Financial Management website that 50 men aged under 25 have clicked on their advertisement for life insurance that was displayed on the Rockwell Financial Management website on any given day, or we might inform third parties regarding the number of unique users who visit the Rockwell Financial Management website, the demographic breakdown of our Rockwell Financial Management website users or the activities that visitors to Rockwell Financial Management engage in while on the Rockwell Financial Management website. We may also use such aggregate anonymised information to help advertisers reach the kind of audience they want to target (for example, women in Dublin) when displaying advertisements on the Rockwell Financial Management website.
4.5 It may be necessary to transfer your personal information to other group companies or service providers located in countries outside of the European Economic Area (EEA). This may happen where our servers or suppliers and service providers are based outside of the EEA or where you use our services and products while visiting countries outside of the EEA. The data protection and other laws of these countries may not be as comprehensive as those in Ireland or the EU but in these instances we will take steps to ensure that your privacy rights are respected. You agree that we may transfer your personal data on that basis.
Security and control of your personal data
5.2 Where we have given you (or where you have chosen) a password which enables you to access certain parts of Rockwell Financial Management, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. You are responsible for the security of your password and our terms and conditions deal with this in more detail.
5.3 Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Rockwell Financial Management; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. You acknowledge that we are not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorised manner.
Links to third party websites
6.1 Rockwell Financial Management may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates as well as third party websites to which we have no affiliation. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for the activities on those websites.
IP addresses and cookies
7.1 We may collect information about your computer, including (where available) your IP address, alphanumeric IDs, operating system, browser type, information regarding the volume and status of data transmission, click-through statistics, the name of the domain and host from which you access the internet and the date and time you access portions of the Rockwell Financial Management Website, for system administration and statistical purposes. This is statistical data about our users’ browsing actions and patterns, and we do not use them to identify any individual, except if required by the law.
7.2 For the same reason, we may obtain information about your general internet usage by using a cookie file (which may include a flash cookie file) which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. On revisiting the Rockwell Financial Management website our computer server will recognise the cookie, giving us information about your last visit. They help us to improve the Rockwell Financial Management website and to deliver a better and more personalised service. They enable us:
7.2.1 To estimate our visitor size and usage pattern.
7.2.2 To store information about your preferences, and so allow us to customise the Rockwell Financial Management website according to user or visitor preferences; and
7.2.3 To speed up your use of the Rockwell Financial Management website and enquiries made of the website.
Access to information and updating, verifying and deleting personal data
8.1 You agree to keep Rockwell Financial Management and any insurer with which you have contracted for a Rockwell Financial Management product informed of any changes to your personal data provided to us and them via the Rockwell Financial Management product.
8.2 At any time, you can make a written request to have access to all the personal information that we hold about you. We will provide this information to you and may request a small administrative charge. Please send your written request to: Compliance Dept, Rockwell Financial Management – Unit A4 Nutgrove Office Park Rathfarnham D14 H1X4.
User feedback and complaints